You can return items you have ordered from us for any reason within 7 days of receipt for a full refund or exchange provided the item has not been used and is in its original condition and packaging. Due to hygiene reasons we are unable to accept back earrings for refund or exchange. This does not affect your statutory rights.
The cost of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the item's value or a credit for the equivalent value as required.
If you wish to return an item please contact us at info@lucasjack.com or call on 020 7375 1735 and we will give you the necessary instructions.
We aim to ship items within 2-3 days of your payment. All items are delivered by Parcelforce at a cost of £6 within the UK. Each delivery will need to be signed for on receipt.
All jewellery comes beautifully packaged in our distinctive Lucas Jack pouch and box.